Format: look at the example from Lily, Elise and Wilson for the correct format. Tense / spelling of 'lead' Unclear what 'it' refers to- instead use 'the writer' or 'Ms Ma' or 'the letter' In the second email, it is informal to start a sentence with 'And...' You need a reason for the third problem (rude staff) At the end you need to write '...help to solve the problems.I look forward to your reply' Remember in the letter keep the language positive and focus on the solutions rather than the problems.
1)
To: Becky Chan (Accounts Department)
From: Jan Wong (The Estate Officer)
Sub: Asking for advices
The Accounts Department
Becky Chan
Hi Becky,
I've received a complaint letter about the new garbage collection system recently. And so I want to ask you for some help.
There are four problems. First, the new garbage collection system requires residents to put their garbage in the new locked refuse room. However, some residents lost their key to the refuse room. And they could not get a spare key. It leaded them to keep their garbage in flat over the next three days. There also is a risk from lost keys. It may cause robbery once the keys fall into wrong hand. Second, they also complained that the new system was introduced with no prior consultation with residents. Finally, it also mentioned that the staff are rude and unhelpful in the Management Office.
Do you have any advices to solve those problems? Thanks!
Cheers,
Jan
2)
To: Mr. Chan (Estate Manager)
From: Jan Wong (The Estate Officer)
Sub: Asking for approval
Estate Manager
Mr. Chan
Dear Mr. Chan,
I have received a complaint letter about the new garbage collection system recently. And I would like to suggest some solutions and ask for approval.
1) The arrangement of the new garbage collection system
The new garbage collection system requires residents to put their garbage in the new locked refuse room. However, some residents lost their key to the refuse room. And they could not get a spare key. It leaded them to keep their garbage in flat over the next three days. There also is a risk from lost keys. It may cause robbery once the keys fall into wrong hand. It is because people can access the back stairs from the garbage room easily and these stairs lead to certain keys.
I suggest that we can launch a new smart card system as it would be easier to keep that.
2) No prior consultation of changes
The residents also complained that the new system was introduced with no prior consultation with them. And it may against the regulations. In the future, I suggest that we can put more notices in the lobby. Also, we should arrange some meeting for asking the opinions of residents.
3) The attitude of staff
The compliant letter also mentioned that he staff are rude and unhelpful in the Management Office. I suggest that we can provide more training course for them.
I hope those suggestion can help for solving the problems.
Best Regards,
Jan
3)
Collier Estate Management Ltd
22 First Street
Ma On Shan
Format: look at the example from Lily, Elise and Wilson for the correct format.
Tense / spelling of 'lead'
Unclear what 'it' refers to- instead use 'the writer' or 'Ms Ma' or 'the letter'
In the second email, it is informal to start a sentence with 'And...'
You need a reason for the third problem (rude staff)
At the end you need to write '...help to solve the problems.I look forward to your reply'
Remember in the letter keep the language positive and focus on the solutions rather than the problems.
1)
To: Becky Chan (Accounts Department)
From: Jan Wong (The Estate Officer)
Sub: Asking for advices
The Accounts Department
Becky Chan
Hi Becky,
I've received a complaint letter about the new garbage collection system recently. And so I want to ask you for some help.
There are four problems. First, the new garbage collection system requires residents to put their garbage in the new locked refuse room. However, some residents lost their key to the refuse room. And they could not get a spare key. It leaded them to keep their garbage in flat over the next three days. There also is a risk from lost keys. It may cause robbery once the keys fall into wrong hand. Second, they also complained that the new system was introduced with no prior consultation with residents. Finally, it also mentioned that the staff are rude and unhelpful in the Management Office.
Do you have any advices to solve those problems? Thanks!
Cheers,
Jan
2)
To: Mr. Chan (Estate Manager)
From: Jan Wong (The Estate Officer)
Sub: Asking for approval
Estate Manager
Mr. Chan
Dear Mr. Chan,
I have received a complaint letter about the new garbage collection system recently. And I would like to suggest some solutions and ask for approval.
1) The arrangement of the new garbage collection system
The new garbage collection system requires residents to put their garbage in the new locked refuse room. However, some residents lost their key to the refuse room. And they could not get a spare key. It leaded them to keep their garbage in flat over the next three days. There also is a risk from lost keys. It may cause robbery once the keys fall into wrong hand. It is because people can access the back stairs from the garbage room easily and these stairs lead to certain keys.
I suggest that we can launch a new smart card system as it would be easier to keep that.
2) No prior consultation of changes
The residents also complained that the new system was introduced with no prior consultation with them. And it may against the regulations. In the future, I suggest that we can put more notices in the lobby. Also, we should arrange some meeting for asking the opinions of residents.
3) The attitude of staff
The compliant letter also mentioned that he staff are rude and unhelpful in the Management Office. I suggest that we can provide more training course for them.
I hope those suggestion can help for solving the problems.
Best Regards,
Jan
3)
Collier Estate Management Ltd
22 First Street
Ma On Shan
23 March 2011
Ms